PIA VPN Review

PIA VPN Rating:


Private Internet Access (PIA) is a virtual private network (VPN) service that’s a subsidiary of London Trust Media, one of the very first security and privacy-focused accelerators.

The service makes use of an intermediary server to encrypt and route the user’s internet traffic, ensuring security, privacy, and anonymity. It also enables users to bypass geo-restrictions.

Company History

Private Internet Access was founded in 2009 and released in August of 2010. It was founded by Andrew Lee, the official House of Yi successor, after having dropped out of college to pursue his online business, which would later become Private Internet Access.

PIA is a subsidiary of London Trust Media, one of the first security and privacy accelerators and the owner of the Freenode IRC network.

In 2019, Private Internet Access merged with Kape Technologies, which already runs ZenMate and CyberGhost, two competing VPN providers.

The merging of the two companies was met by many objections from PIA users because Kape Technologies was responsible for developing toolbar bundles that included unwanted software. This was back when Kape Technologies was known as Crossrider.

Nevertheless, the merging remained intact, and Private Internet Access remains one of the most popular VPN services today.

Private Internet Access is currently based in the United States, with its headquarters being in Denver, Colorado.

Since the US doesn’t have an obligatory data retention policy, Private Internet Access is able to maintain a strict no-logs policy, which isn’t the case for a lot of VPN services based in European countries.

Customer Support

Customer support is one of the areas where Private Internet Access outshines the competition. The service offers 24/7 live chat support, which is common among top-tier VPN services.

What sets Private Internet Access apart, though, is its resource-rich website. You can find everything from step-by-step installation and troubleshooting guides to an extensive FAQs section on PIA’s website.

Further, PIA’s website implements a searchable knowledge base for the visitor’s convenience. So, you don’t have to worry about wasting hours of your time trying to find certain resources.

PIA’s knowledge base is so thorough that you probably won’t need to contact the support team, assuming you’re willing to spend a few minutes searching for the resources you seek.

DNS Leak Results

Private Internet Access is designed with a huge emphasis on security and privacy. It’s equipped with advanced functionalities such as IPv6 leak protection, data encryption, firewall, IP masking, and steadfast DNS leak protection.

According to the vast majority of customer reviews, Private Internet Access is able to protect networking with no IP or DNS leaks whatsoever.

Warrant Canary

Private Internet Access doesn’t fly warrant canaries because, as they claim, privacy is at the forefront of their operation.

Instead of sending warrant canaries to warn users of certain damage that has been done, Private Internet Access eliminates the possibility of the damage occurring in the first place.

Simply put, the company doesn’t fly warrant canaries so that no collectible information is left behind. After all, the service has a very strict no-logs policy, so no matter the amount of force being applied, there’s no identifying information that any party can collect.

Pros and Cons



Can I Be Tracked If I Use PIA VPN?

Private Internet Access encrypts your data and obscures your IP address by routing it through an intermediary server, so you don’t have to worry about being tracked while using PIA.

Is Private Internet Access Legit?

Private Internet Access excels when it comes to security and privacy. It’s also suitable for household use since it allows up to 10 simultaneous connections. However, we wouldn’t recommend it for streaming purposes.


PIA VPN is a player at the top table in the VPN industry. While it falls a little short of the very best, you can be sure that PIA will give you a secure, reliable and fast browsing/torrenting/gaming experience. A thumbs up from us.