CyberGhost VPN Review

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CyberGhost VPN has been a leading player in the VPN market since 2011, offering excellent speeds and a zero-logs policy. But if you’re considering subscribing to it, you should first take a moment to figure out more than the number of servers or the maximum speed it offers.

You also need to familiarize yourself with the company’s ownership history and how dedicated it is to maintain your privacy, and that’s precisely what we’re here for. Without further ado, let’s delve into all of that as well as any other questions you may still have.

At a Glance

CyberGhost VPN excels in transparency, security, and helpful customer service, but its ownership history is a little troubling.

Pros
Cons

CyberGhost VPN In-Depth Review

Company Ownership

Knowing where a VPN provider is headquartered is essential as the legal jurisdiction under which it operates can indicate how safe your data really is. While it has offices in Germany, CyberGhost is primarily based in Romania.

That means it’s out of reach of the Five (or Nine, or Fourteen) Eyes alliance, an agreement to collect and share intelligence between participating nations. Plus, the provider offers dedicated Romanian servers owned by the provider itself rather than being rented from third parties, which is always a plus for privacy.

That said, the provider’s ownership history is a little bit troubling. In 2017, CyberGhost was acquired by an Israeli ad tech company called Crossrider (now Kape Technologies). The fact that a VPN provider was sold to an ad tech company that makes money off gaining user data is enough to raise a few eyebrows.

Additionally, it’s registered in the UK, which is subject to data retention laws. More worryingly, however, Crossrider is somewhat notorious for its questionable use of shady software and ad-ware in the past. It even later rebranded as Kape in an attempt to distance itself from its past activities.

However, CyberGhost VPN insists that the change in ownership doesn’t affect their modus operandi and that they’ll continue to operate independently of their parent company.

Transparency and Anonymity

In contrast to other VPN services, CyberGhost VPN doesn’t publish a warrant canary on its website to state that it hasn’t yet been confronted with an official search warrant.

But CyberGhost VPN offers something much better: an annual Transparency Report that includes data on the number of requests to reveal users’ sensitive information, divided into DMCA complaints, malware activity flags, and police requests.

In fact, CyberGhost VPN was the first VPN provider to publish an annual Transparency Report back in 2011. Since 2019, it has been doing so every three months. Moreover, CyberGhost states that it won’t respond to requests to disclose its users’ identity, as it isn’t possible due to the no-logs policy.

Yet, the provider has developed strategies to prevent misuse of its service. When a particular IP address is implicated in an attack, CyberGhost VPN responds, for example, by (likely temporarily) blocking that IP address so that users of the VPN can no longer reach it.

Customer Support

The CyberGhost VPN client is mostly self-explanatory and easy to navigate and use. However, if you get stuck using it, you can contact the provider’s customer service. While excellent customer service is practically unheard of in the VPN world, CyberGhost is among the few exceptions.

To contact customer service, you can either submit a support ticket directly via the client portal or use the chat function on the CyberGhost website if you’re in a hurry. Support is available around the clock, and the friendly representatives usually answer customer inquiries quickly. When you initiate a chat, you get to choose between English, German, French, and Romanian.

In addition to the super helpful customer support, CyberGhost’s website also features extensive online documentation to help you set up and use the program.

Moreover, typical technical issues that may arise are discussed, and a FAQs section provides answers to common questions. There’s also a “News” section where you can find updates regarding bugs and server unavailability.

DNS Leak Results

DNS leaks are a massive threat to your online privacy. In case of a DNS leak, your ISP will be able to track your online activity even if you’re using a VPN. Thankfully, CyberGhost VPN provides plenty of protection against them.

Our testing didn’t detect any IP address or DNS data leaks. However, while there wasn’t any user-identifying information, CyberGhost didn’t hide that we were connected to a VPN. This could be troublesome if you’re using a work network that bans the use of VPNs or if you’re in a non-VPN-friendly country like China or Iran.

CyberGhost FAQ

What Platforms Does CyberGhost Support?

Cyberghost supports a variety of platforms, including Windows, Mac, and Linux. For smartphones, it has Android and iOS apps. It also supports Android TV and Amazon Fire TV.

What Payment Methods Does CyberGhost Offer?

CyberGhost currently accepts payment via PayPal, credit cards, and cryptocurrency, among other payment methods.

Is CyberGhost Good for Torrenting?

Absolutely. CyberGhost supports P2P file sharing, and it also offers torrent-optimized servers. The kill switch feature also comes in handy while torrenting in case your VPN connection is suddenly lost.

CyberGhost Summary

CyberGhost VPN is a great choice, providing outstanding protection against leaks and a high level of transparency regarding maintaining its users’ anonymity. Its customer support is also reliable and instantaneous. However, its ownership history is a little troubling, even if its base in Romania means no governmental snooping.