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SurfEasy VPN Review

SurfEasy Rating:

SurfEasy VPN Review

Contents

Did you know that you could be at risk of getting your private data sold by having an internet connection and an IP address? Yes, you definitely think that this doesn’t sound like a good thing, and it sure isn’t.

If you want to browse the web and keep your identity and data safe, you can use a VPN service like SurfEasy VPN. However, not all VPN services are worthy of claiming your trust, especially that some of them can handle your data in an even more suspicious way than if you don’t use a VPN at all.

That’s why we’re going to cover everything you need to know about SurfEasy VPN and its origin, so stick around.

History of the Company

SurfEasy VPN was initially owned and developed by SurfEasy Inc., a Canadian company founded in 2011. Later on, in March 2015, the company was acquired by Opera Software AS (currently known as Otello Corporation), the famous Norwegian technology company that used to run the Opera web browser. In November 2017, the VPN service was acquired by Symantec, an American company that later changed its name to NortonLifeLock.

Both companies have been long time partners as Symantec were heavily reliant on SurfEasy’s services. Later on, the company stated that the main reason behind the acquisition move is to bring in the VPN provider to its consumer digital safety solutions and benefit from the expertise of the team behind it.

Nevertheless, the VPN service itself is still based in Canada, which is a bit alarming considering that Canada is a member of the Five Eyes Alliance, an intelligence-sharing agreement that came to life during the cold war.

DNS Leak Results

DNS leaks are a big no for VPN services. To see how SurfEasy fares when it comes to protection against leaks, we have studied some tests that were conducted by independent labs, and the results were actually great.

There aren’t any positive DNS leak results that have been reported to date. Therefore, we can easily conclude that SurfEasy VPN is a leak-free service.

Customer Support

One of the best things about SurfEasy’s customer support system is that you can contact them by phone, which isn’t something that many VPN services offer. You can also reach out for support by sending an email or live chatting with an agent on the service’s website.

The customer support team is very responsive, and generally speaking, you should expect to get your problem solved on the same day you reached out for support.

Warrant Canary

Unfortunately, there’s no information about SurfEasy publishing a warrant canary on their website or anywhere else on the web. A warrant canary is a statement that some VPN services publish which states that the service hasn’t received a secret warrant from the government to forcefully give away their users’ data.

It’s a great way to make users more trustful in the service, and we hope that SurfEasy VPN publishes one in the near future.

Pros and Cons

Pros
Cons

SurfEasy FAQ

Is SurfEasy VPN Free?

SurfEasy offers a free version of its VPN service. However, its data usage is limited to 500MB/month, which means that you’ll only be able to use the service for no more than a few hours. It’s highly recommended that you go for one of the paid plans for full protection and a higher data cap.

How Do I Use BitTorrent With SurfEasy?

SurfEasy allows you to use BitTorrent clients with the Ultra plan only, which costs more than the standard one. To optimize your VPN for use with BitTorrent, just open the SurfEasy panel, click on “Region,” and select “Torrenting Optimized.”

How Do I Remove Devices from My SurfEasy VPN Plan?

If you want to remove some of the devices on your SurfEasy VPN plan, just log in to your account on SurfEasy, find the device(s) you want to remove under the “Plans & Devices” tab, and click on the X icon. If you want to remove all of your current devices and add entirely new devices, click on the “Remove All” button at the top of the page.

How Do I Cancel My SurfEasy VPN?

If you’ve already subscribed to SurfEasy VPN and want to cancel your subscription, you can send an email to support@SurfEasy.com using your registered email and include your support PIN (can be found in the profile section on the website).

SurfEasy Summary

While SurfEasy VPN has robust security features, a no-logs policy, and a user-friendly interface, there’s no 100% guarantee that your data won’t be shared with third-party beneficiaries. As we’ve mentioned, the service is based in Canada, a member of the Five Eyes Alliance.

It’s also worth noting that the service’s privacy policy is a bit unclear. For example, the privacy policy states that the service may keep track of the numbers of bytes transferred. Moreover, it could access your IP address and location, in addition to your device’s name, ID, type, and OS. It also collects some diagnostic information, which hasn’t been clearly explained.

However, no user privacy infringements have been reported to date, which can be a good sign, but take it with a pinch of salt.

So there you have it. While with it’s limitations, you can definitely do a lot worse than SurfEasy VPN. Here’s our final rating: